The Airport Benchmarking Group was established in 2017 to provide a platform for major hub airports around the world to learn from each other by comparing performance, sharing experiences, and identifying best practices. The ultimate aim is to achieve Improved performance of the participating airports in a way which benefits the passengers and the wider public, in areas such as: safety, security, quality, environment, productivity, financial effectiveness.
Benchmarking is defined as: A systematic process of continuously measuring, comparing and understanding organizations’ performance and changes in performance of a diversity of key business processes against comparable peers (e.g. organisations with similar challenges) to gain information which will help the participating organizations to improve their performance.
The objectives of the Airport Benchmarking Group are:
- To facilitate the sharing of knowledge and best or otherwise interesting practices in a confidential environment.
- To develop a concise, well-balanced and comparable Key Performance Indicator system for performance measurement for use by members that will: determine strengths and weaknesses, prioritize areas for improvement and support dialogue with stakeholders (e.g. senior management, board, government)
- To provide benefits to all members by understanding the reasons for performance levels and trends and by identifying best practices.
Cooperation, independence, speed, depth and confidentiality are the guiding principles of the group and are central to its success.
The group is administered and facilitated by the Railway and Transport Strategy Centre (RTSC) at Imperial College London, a world leader in public transport benchmarking. The RTSC was set up in 1992 as a center of excellence serving the transport industry on strategic, technology, economic and policy issues and as a research and teaching unit within the Centre for Transport Studies.
The Airport Benchmarking Group builds upon the years of experience in the CoMET and Nova metro benchmarking groups, the International Bus Benchmarking Group, the International Suburban Rail Benchmarking Group, the American Bus Benchmarking Group, the Benchmarking Group of American Light Rail Systems, and the Mainline Rail Group facilitated by RTSC since 1994, 2004, 2010, 2011, 2016 and 2016 respectively.